What to Expect Before, During and After the Cleaning

If you're booking a professional cleaning for the first time, here's exactly how the process works from start to finish.

Before the visit

Once your quote is confirmed, we'll schedule a date and time that works for you. You'll get a confirmation with the arrival window, and a reminder as the appointment approaches. There's no need to do a "pre-clean" before we arrive — just let us know about anything specific you'd like us to focus on, avoid, or be aware of (pets, alarm codes, fragile items, allergies).

Arrival

Our team arrives within the scheduled window with their own supplies and equipment, unless you've asked us to use yours. If you're home, a quick walkthrough helps confirm priorities; if you're not, we work from the notes on file.

During the cleaning

We work room by room, covering everything included in your service — kitchens, bathrooms, floors, dusting, and general tidying, plus any add-ons you've requested. We're respectful of your space: shoes off or on per your preference, doors and rooms handled the way you'd like, and care taken around anything fragile or sentimental.

After the cleaning

Before we leave, we do a final walkthrough to make sure nothing was missed. If anything doesn't meet expectations, tell us — we want the chance to make it right. You'll also get a chance to leave feedback, which helps us match the right team to your home going forward.

Ongoing service

If you've booked recurring cleanings, we aim to send the same team each time so they get to know your home and preferences. You can adjust frequency, add a one-time deep clean before a big event, or pause service any time your needs change.

First cleaning coming up? A few minutes of prep — clearing counters, securing pets, and sharing any special instructions — helps the visit go even more smoothly.

Book Your Cleaning → https://andoverhousekeepers.com/survey