Privacy Policy & Terms of Service

Andover House Keepers LLC · Effective date: September 2, 2026

Privacy Policy

1. Who we are

Andover House Keepers LLC ("Andover House Keepers," "we," "us," or "our") provides residential and commercial cleaning services in and around Andover, Massachusetts. This Privacy Policy explains how we collect, use, and protect information when you visit andoverhousekeepers.com (the "Site") or contact us by phone, text, email, or through the Site.

Contact: 11 Lupine Rd, Andover, MA 01810 · (978) 662-7563 · [email protected]

2. Information we collect

We collect information you provide directly, including:

• Name, email address, phone number, and service address submitted through our quote request form, chat widget, or booking survey.
• Photos or videos of your space that you upload when requesting a cleaning quote.
• Messages you send us by phone, text (SMS), email, or website chat, and the content of those conversations.
• Payment information processed for booked services (handled by our payment processor; we do not store full card numbers).

We also collect limited technical information automatically, such as pages visited and general device/browser type, to keep the Site running properly and improve it over time.

3. How we use your information

• To respond to quote requests, schedule and provide cleaning services, and follow up on existing bookings.
• To send appointment confirmations, reminders, and service-related updates by phone call, text message (SMS), or email.
• With your consent (collected through our website chat widget), to send informational, transactional, and occasional promotional text messages. Message and data rates may apply. Message frequency varies. Consent is not a condition of purchase. Reply STOP to any message to unsubscribe, or HELP for help.
• To bill for services rendered and process payments.
• To improve our services, website, and customer communications.

We do not sell your information, and we do not share phone numbers or SMS opt-in data with third parties for their own marketing purposes. We do not engage in affiliate marketing or purchase or sell leads.

4. Who we share information with

We share information only as needed to operate our business:

• Service providers that host our website and power our booking, chat, and text messaging tools (for example, our website/CRM platform and its underlying messaging infrastructure).
• Payment processors, solely to process payment for services you book.
• Law enforcement or other parties when required by law, or to protect the rights, property, or safety of Andover House Keepers, our customers, or others.

5. Data retention and security

We keep customer and communication records for as long as reasonably needed to provide services, maintain business records, and meet legal or accounting obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

6. Your choices

• You can opt out of text messages at any time by replying STOP.
• You can ask us to update or delete the information we hold about you, or ask what information we have, by emailing [email protected] or calling (978) 662-7563.

7. Children's privacy

Our Site and services are directed to adults and are not intended for children under 13. We do not knowingly collect information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. Continued use of the Site or our services after changes means you accept the updated policy.

Terms of Service

1. Agreement to terms

By using andoverhousekeepers.com, submitting a quote request, or booking a service with Andover House Keepers LLC, you agree to these Terms of Service. If you do not agree, please do not use the Site or book services with us.

2. Our services

Andover House Keepers provides residential and commercial cleaning services. Quotes provided through the Site are estimates based on the photos, video, or information you submit and are subject to confirmation after a walkthrough or additional details if needed. Final pricing, scope, and scheduling are confirmed directly with you before service begins.

3. Booking, payment, and cancellations

• Bookings are confirmed once we've reviewed your request and agreed on scope, price, and date/time with you.
• Payment is due as agreed at the time of booking or upon completion of service, unless another arrangement is made in writing.
• We ask for reasonable notice if you need to reschedule or cancel a booked appointment. Repeated late cancellations or no-shows may affect future scheduling or pricing.

4. Communications and SMS terms

By providing your phone number and opting in through our website chat widget, you agree to receive informational, transactional, and occasional promotional text messages from Andover House Keepers LLC related to your inquiry or service. Message and data rates may apply. Message frequency varies. Consent to receive texts is not a condition of purchase. Reply STOP to unsubscribe at any time, or HELP for assistance.

5. Customer responsibilities

You agree to provide accurate information about your space, access, and any conditions relevant to safely and effectively performing the requested cleaning (e.g., pets, fragile items, hazards). Andover House Keepers is not responsible for damage resulting from pre-existing conditions not disclosed to us in advance.

6. Limitation of liability

To the fullest extent permitted by law, Andover House Keepers LLC's liability for any claim arising from our services is limited to the amount paid for the service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

7. Website use

You agree to use the Site lawfully and not to interfere with its normal operation, submit false information, or misuse the chat widget or booking forms.

8. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Massachusetts.

9. Changes to these terms

We may update these Terms from time to time. Continued use of the Site or our services after changes are posted means you accept the updated Terms.

10. Contact us

Questions about this Privacy Policy or these Terms of Service? Contact us at [email protected], (978) 662-7563, or 11 Lupine Rd, Andover, MA 01810.